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Shipping policy

Shipping Policy

Thank you for shopping with Smart Biome! We are committed to ensuring that your shopping experience is seamless and enjoyable. Below is all the information you need about our shipping process.

1. Shipping Locations
We currently offer free shipping to the United Kingdom. We are working on expanding our shipping options, so stay tuned for updates.

2. Order Processing & Dispatch
Orders are typically processed and dispatched within 24 business hours, provided all items are in stock.
Orders placed over the weekend will be processed and dispatched on the next working day (Monday or the following business day).
If an item is out of stock or there’s an issue with your order, we will notify you as soon as possible.

3. Shipping Methods & Delivery Times

  • Royal Mail: 99% of orders are delivered within 2-3 working days from dispatch.
  • Please note that delivery times may vary depending on your location and other external factors.

4. Shipping Costs
We offer free shipping within the United Kingdom. Shipping costs may vary for other locations, but for now, we only offer delivery within the UK.

5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number (if applicable) to monitor the progress of your delivery.

6. Delays & Issues
While we aim for timely delivery, occasional delays may occur due to factors outside of our control, such as weather or postal service disruptions. If you haven’t received your order within the estimated time frame, please contact our customer service team, and we’ll be happy to assist you.

7. Lost or Damaged Orders
If your order is lost or damaged during transit, please contact us within 30 days of the estimated delivery date. You will need to provide photographic proof of any damage. We will investigate the issue and work with the courier to resolve it as quickly as possible.

8. Returns & Exchanges
We do not accept returns or exchanges, except in the case of damaged goods. If your item is damaged, please refer to section 7 for how to proceed.

Thank you for choosing Smart Biome!